Senior Solution Specialist, DYNAMICS NAV

Senior Solution Specialist, DYNAMICS NAV

Location – Burnaby

Work experience 5-9 years

Expected Earnings Salary $80,000 – $100,000+ (negotiable)

Reporting to the Dynamics NAV Practice Lead, the Senior Solution Specialist, DYNAMICS NAV will play a critical role within Dynamics NAV Delivery Team. This position requires a broad range of management, interpersonal and technical skills. As a Senior Solution Specialist, you will lead projects focused on the implementation and timely delivery of Microsoft Dynamics NAV, and subsequent solutions, while collaborating with team members and business units to promote individual, customer and companywide success. The successful candidate is known for professional and ethical conduct, has strong business skills and has earned a reputation as a trusted advisor with client organizations.

This position will also require engagement in project planning/reporting, business analysis, scope of work and
requirements definition/documentation, project estimating, solution design, testing, training, support
(technical/functional) and product demonstrations/presentations.

Key Areas of Responsibility

Service Delivery

  • Help manage projects related to Dynamics NAV and participate in the discovery/analysis, design, and planning deployment.
  • Work closely with customers to define business requirements, provide implementation direction and

    support, and assist in the development and implementation of business processes.

  • Implement and deploy Dynamics NAV software (design, configure, train, support).
  • Understand user and system requirements and identify specific enhancement customizations if necessary.
  • Document business requirements and functional specifications using Microsoft’s Surestep methodology (GAP Fit analysis and Functional Requirements Documentation).
  • Analyze client business processes and recommend ways to improve or re-engineer for optimum

    performance.

  • Manage client expectations, the project team (internal and external) all while providing superior customer service.
  • Provide data migration and conversion services.
  • Deliver training services in both a classroom and one-on-one environment.
  • Provide basic technical support for project life cycle as well as complex support issues.
  • Work with application developers during design, development and testing phases.
  • Draft user documentation.
  • Handle existing customer engagements, escalated support requests, and customer maintenance activities.
  • Provide Dynamics NAV technical support to existing customers.

Required Skills & Experience

Senior Solution Specialist, DYNAMICS NAV

Desired Skills & Competencies

 Strong aptitude for learning and mastering new software applications, and implementing and upgrading business management solutions.

 Experience with implementing and upgrading business management solutions, ideally in adherence to standardized guidelines or methodologies.

 Ability to manage projects from inception to customer signoff and consistently meet aggressive project deadlines.

 Working knowledge of accounting and general business practices (minimum level III CMA or CGA or equivalent an asset).

 Possess a strong, professional work ethic and good team management skills.  Working knowledge or interest in learning database systems and hardware environments.

 Commitment to continuous learning.

 Drive to excel within a team environment.

 Exceptional organizational skills and the ability to manage multiple tasks.

 Demonstrated problem-solving and decision-making skills.

 Interest in travelling.  Ability to work in a fast paced industry and environment.

 Strong communication skills.

 A valid driver’s license and a valid passport are required to meet the travel requirements for conference attendance and client assignments.

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